Your Questions, Answered
Find quick and clear answers to common questions about Omacro’s Where to Buy Dealer Locator platform, features, and functionality. If you don’t see what you’re looking for, we’re here to help!
Frequently Asked Questions
Can suppliers/brands who are selling direct to consumers also incorporate Omacro?
Yes, Omacro is a great accompaniment to suppliers who sell direct and co-exist on product pages with a native add-to-cart button. It also helps provide demonstrable support to your seller partner channels.
Can we have multiple users in our Omacro account?
Yes, you can have as many users as you need. You can also set user permissions to allow outside partners to manage specific countries or regions on your behalf. For example, you could allow your German distributor to access only German sellers to determine the best partners on your behalf.
Does Omacro sell client information to third parties?
No, Omacro does not sell any information to third parties and respects the confidential nature of the data we observe and/or participate in.
Is Omacro free for retailers and sellers?
Yes, Omacro is completely free for retailers and sellers. You can receive free traffic from supplier dealer locators and where-to-buy tools without any cost.
Can Omacro integrate with ecommerce platforms?
Yes, Omacro seamlessly integrates with ecommerce platforms by linking suppliers directly to product detail pages for quick customer checkout.
Does Omacro support international sellers and distributors?
Yes, Omacro supports international sellers and distributors by auto-detecting user locations and displaying region-specific retailers and sellers.
What types of analytics does Omacro provide?
Omacro provides in-depth analytics, including data on retailer performance, customer purchasing behavior, regional trends, and product-level insights.
Can Omacro suppress retailers who violate MAP policies?
Yes, Omacro allows suppliers to suppress retailers from appearing in dealer locators if they violate MAP policies.
Does Omacro support mobile-friendly designs?
Yes, Omacro is fully responsive, ensuring a seamless mobile experience for customers on-the-go.
How do I update my retailer account information?
You can update your information by logging into your Omacro account. Changes made will automatically reflect across all supplier dealer locators.
Can Omacro highlight local inventory availability?
Yes, Omacro can show local inventory availability for brick-and-mortar stores, helping customers find nearby in-stock products.
What happens if I forget my account password?
If you forget your password, you can easily reset it using the “Forgot Password” option on the login page.
How can I claim my retailer account?
You can search for your business on the Omacro platform and claim the account if it exists. Alternatively, you can create a new account.
As a supplier/brand, can I get help to set things up?
Yes, as part of the onboarding process, Omacro will assist in every step to ensure a seamless setup experience.
What kind of ongoing maintenance is needed for Omacro?
For suppliers, maintenance includes adding new products and updating dealer information, much of which can be automated. For selling partners, most aspects can also be automated to reduce effort.
Does Omacro provide any type of email updates?
Yes, Omacro provides automated summary reports emailed to each of your users at the beginning of each month, detailing results from the prior month.